Return & Refund Policy
Last Updated: 12 February 2026
1. Overview
At RUTZ, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the terms below to understand our return and refund process.
2. Eligibility for Returns
To qualify for a return:
• The item must be unused and in its original condition
• The product must be returned in original packaging
• The return request must be made within 7 days of delivery
• Proof of purchase is required
3. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
• Opened or used perfumes
• Opened cosmetics or skincare products
• Personalized or customized items
• Gift cards
4. Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection.
If approved:
• Refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• Shipping fees are non-refundable unless the product was defective
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund accordingly.
6. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
7. Contact Us
For return requests or refund inquiries, please contact:
Email: info@rutzofficial.com
Phone: +971 50 000 0000
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE)