Shipping Policy
Last Updated: 12 February 2026
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
2. Shipping Rates & Delivery Times
United Arab Emirates (UAE):
• Standard Delivery: 2–5 business days
• Shipping fees are calculated at checkout
International Shipping (if applicable):
• Delivery times vary depending on destination
• Customs delays may occur and are beyond our control
3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
4. Delivery Delays
Delivery delays may occur due to:
• Courier service disruptions
• Weather conditions
• Customs inspections
• Incorrect shipping information provided by the customer
RUTZ is not responsible for delays caused by third-party shipping providers.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. If incorrect information is provided, RUTZ is not responsible for lost or delayed shipments.
6. Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
If your package is lost in transit, please contact us so we can assist in filing a claim with the courier.
7. Contact Us
If you have any questions about our Shipping Policy, please contact:
Email: info@rutzofficial.com
Phone: +971 50 000 0000
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE)